FAQ

  • What are your sizes?

    We sell our colours in two sizes, which we have called standard and mini. In our descriptions we compare them to a standard plastic half pan and a plastic mini pan. They are in reality much more generous, with many of our mini pans comparable in size to a half pan and some of the standard pans are closer to a full pan. Every single pan is hand built, so while we aim for consitency there is variation and that is part of the magic. You can find a picture of both our sizes next to a typical plastic half pan below.

  • Can I reserve something before release?

    To keep things fair, I don’t allow this. However, my subscribers are often offered preordering as a perk of the monthly paint subscription.

  • Do you restock wooden box sets?

    Part of the magic of the Bespoke Wooden Box Sets is that they are limited to however many are made for the original collection drop. While we restock many of the collections as minis and sometimes in one of a kind vintage tin sets, we don’t ever make more wooden boxes. That way you know when you have one, that it is really special, and only a handful of people across the world have that set of colours.

  • Do you do customs creations?

    I’ve recently changed the way I do this, in that I’m no longer opening custom slots on the website. If you have something specific you want made, send me a email or DM and I see if it’s possible!

  • Where do you source your pigments?

    All our pigments are of the highest quality, most of them are lightfast to an artist grade and all our mica is ethically sourced. We have a passion for natural pigments, and source within Australia where possible.

  • Do you use honey in your binder?

    No, we don’t. I wrote a blog post outlining exactly what ingredients are in our binder and how its made for transparency. It’s entirely natural, chemical free and made fresh every couple of weeks.

L-R: Mini, Plastic Half Pan, Standard Pan