All of your orders are sent standard with tracking, usually within 2-5 business days. Due to the limited and handmade nature of our paints, we cannot accept responsibility for the items once posted. Customs/import fees are solely the buyers responsibility. Your item may differ slightly to the image as each set and palette is crafted by hand and the picture is an example of that item. Please also note small imperfections in your items are not considered faults, when embraced they remind you that your item was handcrafted with love.